Terms of Service

To avoid uncertainty, with the customer-facing result stated first, a customer who browses or purchases accepts these Terms and the related Refund, Shipping, Privacy, Payment, Contact, About, and FAQ provisions. Store use must be lawful, and information supplied for an order must be current and accurate. The published rule is consequently presented with its practical effect intact.

In keeping with our customer promise, with the available remedy stated clearly, sales and delivery are limited to the United States. Standard shipping is free and tracked; processing is 1-2 business days, followed by an estimated 4-6 business days in carrier transit. Delivery dates are estimates rather than guarantees. This framing makes the relevant order-stage consequence easier to verify.

For clarity, with the governing store practice identified, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions. This structure keeps the practical service consequence in clear view.

As the applicable store rule, with the support route made easy to locate, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error. This explanation keeps timing, responsibility, and outcome connected for the reader.

Questions about these Terms: support@nubyqay.shop, 512-736-1338, or 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyqay.shop
Phone: 512-736-1338
Physical address: 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)