Payment Policy

About Credit/Debit Card

For transparent service, with service expectations set in advance, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout. This organization keeps the customer decision path concise and verifiable.

For transparent service, with the governing store practice identified, shopify and authorized payment providers encrypt and process payment information; nuby does not retain a complete card number or card security code. An issuer may authorize, decline, hold, or request verification according to its own rules. This formulation keeps the service sequence direct without expanding the underlying promise.

Within this policy, with the relevant order status kept central, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law. This structure makes the obligation, timing, and remedy readable together.

For easy reference, with the relevant customer choice preserved, an approved refund is returned to the original payment method and ordinarily posts through the bank or card issuer within 5-10 business days after we issue it. This formulation keeps the customer action and merchant responsibility aligned.

Payment assistance: support@nubyqay.shop or 512-736-1338, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyqay.shop
Phone: 512-736-1338
Physical address: 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)