Refund Policy

To make the process transparent, with the applicable exception kept narrow, customers have 30 days from delivery to ask for a return or exchange without stating a reason. This structure makes the obligation, timing, and remedy readable together.

As part of our service commitment, with the sequence of events made clear, before dispatching a return, write to support@nubyqay.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product. The relevant customer outcome is consequently presented as a clear operating standard.

To avoid uncertainty, with the applicable timing made explicit, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected. This framing makes the relevant order-stage consequence easier to verify.

To state the rule precisely, with the available remedy stated clearly, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days. The applicable result is therefore visible without changing the underlying rule.

For easy reference, with the store's obligation made direct, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy. This organization keeps the customer decision path concise and verifiable.

Authorized return address: 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States

Refund and exchange support: support@nubyqay.shop or 512-736-1338, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyqay.shop
Phone: 512-736-1338
Physical address: 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)