FAQ

When does the original payment account receive credit?
For a clear pre-purchase understanding, with the applicable timing made explicit, banks and card issuers generally display an issued, approved refund in 5-10 business days. The operational consequence is therefore stated in a form that is easy to follow.

What is the cancellation deadline?
As an operating standard, with the applicable exception kept narrow, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy. The rule remains unchanged while its practical result is made easier to review.

Who pays to send an approved return back?
For consistent order handling, with the customer action presented plainly, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain. The explanation is organized to make the applicable service path straightforward.

When and how is support available?
For consistent order handling, with timing and responsibility read together, contact support@nubyqay.shop or 512-736-1338, or write to 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States; service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles). The applicable result is therefore visible without changing the underlying rule.

Are payments processed in U.S. dollars?
For clarity, with the applicable exception kept narrow, yes, all transactions use USD, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover accepted as shown at checkout. This presentation preserves the rule while making its practical operation explicit.

Do you ship outside the United States?
For transparent service, with the practical next step kept visible, no. We serve U.S. addresses only, with complimentary standard shipping and a tracking number for each dispatched order. This wording connects the controlling order status with the available next step.

Which product categories are available?
For consistent order handling, with the applicable exception kept narrow, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status. This formulation keeps the service sequence direct without expanding the underlying promise.

How much time does fulfillment and delivery take?
In plain terms, with the operating boundary stated upfront, allow 1-2 business days before dispatch, then an estimated 4-6 business days for carrier transportation. The policy result is therefore easy to distinguish while its meaning remains unchanged.

Merchant Information
Brand/store name: nuby
Contact email: support@nubyqay.shop
Phone: 512-736-1338
Physical address: 1726 E 62nd St N, Tulsa, Oklahoma, 74130, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)